Terms and Conditions

Shipping And Handling

Delivery rates for the UK
All software is sent by first class post
All orders incur a standard charge for media, postage and packaging of £2.50, irrespective of number of items ordered
Deliveries outside the UK
We welcome orders from outside the UK - delivery time and cost will be confirmed once your order has been received
Delivery Schedule
We try to ensure that orders to mainland UK are delivered within 5 days
In exceptional circumstances, delivery may take longer than this but we will in that case notify you of the expected delivery date

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Adit Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses, if the address book is used, and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

Returns Policy

If you are not totally satisfied with your purchase, you can return it within 7 days from date of invoice for a refund (excluding delivery charges) provided it is in pristine condition in its original box and packaging. You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of re-delivery charged to your account. We reserve the right to charge a handling fee up to 25% of the value of the product if it is not returned in a perfect condition and full working order. We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper), you will need to contact the manufacturer directly in these instances.You must contact our support team to obtain a Returns Authorisation (RA) number and to arrange return delivery of the item(s). The RA number must be quoted on the returned items. Any items returned without an RA number will be rejected. Please be aware that we will not refund the carriage paid on the original order, or the cost of returning the items to us. Goods must be returned in the manufacturer's original packaging together with any additional enclosures, such as Manuals, free software etc. You must ensure that adequate packaging is used to return the goods. We reserve the right to reject any item(s) returned that do not meet the criteria laid out above. A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.

Faulty Goods

If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective
Opened software shall not be accepted for credit or exchange. If any media is found to be faulty you may be asked to contact the manufacturer directly.

Dead on Arrival (DOA)

If the product fails within the manufacturer's DOA period, a replacement product will be offered to you

Refunds

If for any reason you are issued with a refund, please note the following: